Q: I have a print subscription. Does that work for digital all access?
Yes, unless otherwise noted, your print subscription includes Unlimited Digital Access.
Q: Why do you require a subscription for Unlimited Digital Access?
The expenses associated with creating unique, original news content are significant. In recent years, we have made much of our work available online at no cost. The current economics of our business make this impractical to offer a free subscription model.
If you are a current subscriber for home delivery and/or access to our e-Edition, we appreciate your ongoing support for quality local journalism. You’ll continue to have unlimited access to all our digital content as part of your subscription — just log in or activate your account. We will continue to offer occasional visitors a limited number of free articles. If you are a regular reader — and we hope that you are — then you will want to subscribe to ensure you continue to have unlimited access to the local news and information that matters to you.
Q: What is included in my Unlimited Digital Access subscription?
• Unlimited, exclusive journalism from our reporters and photographers on our websites and apps.
• Opinions and reviews from columnists and critics.
• Daily access to the digital e-Edition, an exact replica of the printed newspaper.
• Access to our Reader Rewards program.
• Access to subscriber-only content.
• Access to our email newsletters.
• Access to curated state, national and international news.
• Access to past 30 days of content across all SCNG websites.
• Unlimited, exclusive journalism from our reporters and photographers.
• Opinions and reviews from columnists and critics.
• Daily access to the Digital Replica edition, an exact replica of what we print and produce on our presses.
• Access to our Reader Rewards program.
Q: How much does a digital subscription cost?
Prices for different access levels are available on our Subscriber Services site.
Q: How do I login once I have a subscription?
If you’d like to simplify your life with convenient access to your account for Subscriber Services, bill payments, our e-edition and more, just “click here” to create an account to access the Subscriber Services portal.
Q: How do I manage my subscription?
You can conveniently manage your subscriptions through our Subscriber Services portal, available 24/7! Click here to create your login account. You will need a valid email address and your account number, phone number attached to the account or your address number and zip code to get started.
Q: What is the difference between Print & All Access, Print and Basic Digital, and Print Only?
Q: What about ad blockers?
If you use an ad blocker on your browser, you will get a popup box preventing you to read content every time you visit. If you have an ad blocker, you can subscribe and keep your ad blocker to keep reading, or turn off your ad blocker to receive your free page views before we require a subscription.
Q: If I am paying for access, will I still see ads on the website?
Yes. Subscriptions alone do not cover the costs of producing quality local news, and our advertisers — many of them local businesses — provide readers with useful shopping information on deals, new products and more. Supporting these advertisers helps us provide news coverage at an affordable price. Subscribers who prefer to use an ad blocker may do so. Subscribers who prefer to not to see ads or use an ad blocker will be asked to pay for an ad-free subscription.
Q. What is included in an ad-free subscription?
An Ad-free, or Premium, subscription gives digital subscribers all the same benefits of Digital Access as well as access to OCRegister.com free of third-party digital advertisements. Exceptions apply. It does not include sponsored content in the form of articles, legal public notices, newsletter sign-up forms or direct subscription offers. Advertisements are also still displayed in email newsletters, the e-Edition, video players from CNN and YouTube, the mobile app, and the printed newspaper.
Q: How will I know when I reach my story limit?
As you read through stories on the website, on-screen notifications will tell you when you’ve reached your limit. You will be asked to log in or subscribe once you have reached your monthly limit.
Q: If I go back and read an article I’ve already read, will that count toward my limit?
No. If you view an article you have already read recently, it will not count again toward your limit.
Q: If I click through a photo slide show, will each photo I view count against my total views allowed for one month?
No, only the first click on the very first photo will count.
Q: How can I get more information about my subscription?
Please contact Subscriber Services at (714) 796-7777 for assistance. Call center hours are 7:00a.m. to 4:00p.m Monday through Friday, 7:00a.m. to 10:00a.m. Saturday and 8:00a.m. to 11:00a.m. Sunday.
Q: What is your cancellation and refund policy?
You may cancel or modify your subscription at any time by calling Subscriber Services at (714) 796-7777. Your cancellation will become effective at the end of your current billing period. You will not receive a refund; your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of your current billing period.
Q. Why am I being asked to log in again if I’ve already logged in once?
When you sign in, cookies are placed in your browser so you won’t need to log in each time you visit. However, please note that if your browser is set not to accept third-party cookies or your browser cookies are cleared, or if you switch to a different browser or a different device, you will need to log in again. For example, if you have logged in on a laptop using the Chrome browser, but then use your phone to access OCRegister.com, you will see pop ups on your phone’s browser. Simply click the Login link on the popup and sign in with your email address and password. The ad-free experience also requires you to log in. If you have forgotten your password, click the Forgot/Reset password link and follow the steps to create a new one.